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9800 FAQ — All your questions answered right here

From registration to withdrawal — find answers to any question about 9800 here, explained in plain and simple language.

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Account & registration 7

Signing up with 9800 is quick and easy. On the registration page Go ahead — enter your name, mobile number, password, and date of birth, then verify with the OTP sent to your phone. Your account will be ready in just 2 minutes. No bank account or national ID is required to register.

Each person may hold only one account. If multiple accounts are found linked to the same mobile number or identity, all accounts will be permanently closed and the balance may be forfeited.

In account Log In Log in, go to settings, and click "Change Mobile Number." You'll need to verify via OTP on both your old and new numbers to complete the change. If you can't log in, submit a request to support@9800.best with proof of identity.

Before closing your account, withdraw any remaining balance first. Then email support@9800.best or Responsible play Activate self-exclusion from the page. Self-exclusion takes effect within just 5 minutes.

On the login page Click the "Forgot password?" link, enter your registered mobile number, and you'll receive an OTP. Verify with the OTP and set a new password. The entire process takes about 2 minutes.

The minimum age to participate on 9800 is 18. Your date of birth is verified during registration. Accounts created with false information will be permanently closed. We are committed to ensuring responsible gaming.

First, wait 30 seconds. Check that your network connection is working. Then click the "Resend" button. If the issue persists, contact us at support@9800.best or via live chat — we'll help you right away.

Deposits & Payments 6

At 9800, you can deposit via bKash, Nagad, and Rocket — all three methods are instant and available 24/7. Bank transfer is also supported, though it typically takes 1–2 hours.

The minimum deposit at 9800 is just ৳100, set with all types of users in Bangladesh in mind. The maximum deposit limit varies depending on your account tier.

Deposits are credited instantly in most cases. If your balance hasn't updated within 5 minutes, refresh the page. If the issue continues, contact support@9800.best with your transaction ID — we'll resolve it within 1 hour.

A 100% welcome bonus (up to ৳2,000) is automatically credited on your very first deposit after registration — no code required. A minimum deposit of ৳500 is needed to activate the bonus.

9800 does not charge any additional fees on deposits. However, standard transaction charges from bKash, Nagad, or Rocket may apply, as these are set by the respective mobile banking providers.

The daily deposit limit for standard accounts is ৳50,000. VIP members have a higher limit. You can also use our responsible gaming tools to set a lower limit for yourself.

Withdrawals & cashouts 7

Withdrawals are typically processed within 15 minutes to 1 hour. During peak times, it may take up to 4 hours. Bank transfers may take 1–2 business days.

The minimum withdrawal amount is ৳200. You can submit a withdrawal request as long as your account balance exceeds this amount. Funds are sent directly to your registered mobile number.

If your withdrawal has been pending for more than 4 hours, email support@9800.best with your transaction ID and withdrawal amount, or reach out via live chat. We'll prioritize resolving it for you.

Yes, but you must meet the wagering requirements before withdrawing bonus funds. The welcome bonus carries a 10x wagering requirement — meaning if you receive a ৳1,000 bonus, you must place a total of ৳10,000 in bets before the bonus becomes withdrawable.

9800 does not charge any fees on withdrawals. However, your mobile banking provider's own charges may apply. VIP members also enjoy a number of free withdrawals each month.

Standard accounts have a daily withdrawal limit of ৳30,000. VIP Gold members can withdraw up to ৳80,000, and VIP Platinum members up to ৳2,00,000. Additional verification may be required for larger withdrawal amounts.

A withdrawal may be rejected due to unmet wagering requirements, an incorrect payment number, a pending account verification, or a security flag. If rejected, you will be notified of the reason by email.

Bonuses & offers 6

New members receive a 100% bonus on their first deposit, up to ৳2,000. Simply deposit a minimum of ৳500 and the bonus is added automatically — no code needed. A 10x wagering requirement applies before the bonus can be withdrawn.

When someone registers using your referral code and makes their first deposit, you'll receive a ৳300 referral bonus. There's no cap — the more friends you bring in, the more you earn.

Deposit between 10 AM and midnight every Monday to receive a 15% weekly reload bonus (up to ৳500). Contact support to activate it.

Wagering means you must place a specified amount of bets using your bonus funds. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳10,000 in bets. Any betting market counts towards meeting this requirement.

Earn 1 loyalty point for every ৳100 wagered. Points can be redeemed for cashback, free bets, or special rewards. There are 4 VIP tiers in total — Bronze, Silver, Gold, and Platinum.

The welcome bonus is valid for 30 days from registration. Weekly bonuses are valid for 7 days, and referral bonuses for 14 days. Any unused bonus expires once the validity period ends.

Betting rules & sports 8

At 9800, you can bet on 30+ sports including cricket, football, badminton, tennis, kabaddi, and basketball. You'll also find Live Casino, lottery, and virtual sports.

Live betting — also known as in-play betting — means placing bets in real time while a match is in progress. On 9800, odds update instantly alongside the score, overs, and wickets, giving you the chance to make quick, informed decisions.

Odds represent the likelihood of winning and your potential payout. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (including your stake). 9800 uses the decimal odds format.

A multi-bet means placing bets on several matches at once and winning a combined payout only if all of them win. Because the odds multiply, the potential return is much higher — but if even one bet loses, the entire stake is lost.

If a match is cancelled or abandoned, all bets are fully refunded. If the result is revised (e.g. via D/L method), bets are settled in accordance with 9800's rules.

The minimum bet is ৳10. Maximum bet limits vary by market and event — higher for major international matches, lower for smaller leagues. VIP members generally enjoy higher limits.

Once a bet is confirmed, it generally cannot be changed. However, if the "Cash Out" feature is available, you may have the option to partially or fully cash out before or during the match.

On the lottery page Go to the lottery page, pick your favourite lottery, and buy a ticket. Draws take place every night at 9 PM, and results are instantly notified to your account.

Account Security 6

Yes. 9800 uses 256-bit SSL encryption. Your password is never stored in plain text, and regular third-party security audits are conducted.

Go to "Security" in your account settings and enable 2FA. You'll need to verify via OTP each time you log in. With 2FA active, the risk of your account being compromised is near zero.

Change your password immediately and log out of all devices. Then notify us at support@9800.best. We'll review your account and investigate any unauthorized transactions.

9800 will never ask for your password or OTP by phone or SMS. Always log in exclusively at https://9800.best. Do not click on unknown links. If you notice anything suspicious, report it to support@9800.best.

Yes. Under "Login Activity" in your account settings, you can view the last 30 days of login history — including device, time, and IP address. If you notice any unfamiliar activity, change your password immediately.

No. Our Privacy Policy Your personal information is never sold or shared with third parties. It may only be disclosed to regulatory authorities when legally required.

Mobile App 5

On the download page Download the Android APK or iOS app from the download page. For Android, you'll need to enable "Install from unknown sources" to install the APK. For iOS, install directly from the App Store.

Yes — you'll actually get a little more. The app offers push notifications, biometric login, faster loading, and exclusive app-only offers not available on the website.

Make sure your phone has enough storage. Android 6+ and iOS 12+ are required. Delete any old APK and download a fresh copy. If the issue persists, contact support.

Log in to the app with your password once. Then go to Settings > Security > Biometric Login and enable it. From next time, you can sign in using your fingerprint or Face ID.

Yes, the 9800 app is completely free. There are no charges for downloading or installing it. Both the Android and iOS versions are available at no cost.

Responsible play 5

Self-exclusion means voluntarily closing your own account. Email support@9800.best or On the Responsible Gaming page Go ahead. It takes effect within 5 minutes. This is not a sign of weakness — it takes courage.

Start by acknowledging the problem. Then activate self-exclusion and let a family member or trusted friend know. 9800's responsible gaming team is ready to help without judgment. Consider seeking professional advice if needed.

Under "Responsible Gaming" in your account settings, you can set your own daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately, while increasing one requires a 7-day waiting period.

A cooling-off period is a temporary break — ranging from 24 hours up to 6 months — during which you cannot log in or place bets. Simply request it through support to activate it. You can return to normal play once the period ends.

Not at all. 9800 strictly enforces age verification, and participation by anyone under 18 is completely prohibited. If a parent suspects their child has created an account, please contact support@9800.best immediately.

Support & help

How to get help if you can't find an answer

If you can't find your answer in the FAQ, our support team is always ready to help

Live Chat Support

Log in to your account and click the live chat icon. Bangla-speaking support agents are available 24/7 and typically respond within 3 minutes.

Email Support

Email us at support@9800.best. For complex issues, include detailed screenshots and relevant information. You'll receive a response within 24 hours.

Help Center

Browse our detailed guides and tutorials for step-by-step instructions with screenshots covering everything from registration to withdrawal.

Responsible Gaming support

Our specialist team is here to help with any betting-related concerns — without judgement. Full confidentiality is guaranteed.

FAQ update

Our FAQ is updated regularly. If you'd like to suggest a new question or topic, let our support team know — we'll add it.

Fast resolution guaranteed

The average issue resolution time at 9800 is just 35 minutes. Our support team is always committed to providing the fastest possible solution.

Contact Us

Talk to support today

Email Support
support@9800.best — for complex issues, please include full details
Response within 24 hours
Live Chat
Log in to your account and click the live chat icon
Typically responds within 3 minutes
Responsible Gaming
Dedicated support for betting concerns — strictly confidential
Learn More

Still have questions? Open an account and see for yourself

Registration on 9800 is completely free. Get started in just 2 minutes and enjoy the best betting experience in Bangladesh.

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